byRavn ApS
Storedamvej 20
DK-6640 Lunderskov, Denmark
E-mail: byRavn@byRavn.dk · Telephone: +45 42 55 07 37
CVR no.: 38179918 · EU VAT no.: DK38179918
Making personalised leather goods since 2013.

1. Scope

The following terms and conditions of byRavn ApS, in the version valid at the time of the order, apply to all orders for goods and gift vouchers placed through our online shop byravn.com. A consumer is any natural person who enters into a legal transaction for purposes that are wholly or mainly outside their trade, business, craft or profession (Article 2(1) of Directive 2011/83/EU). Mandatory consumer protection provisions of the country in which you have your habitual residence remain unaffected.

Although we take care to ensure that all information in the online shop is correct, obvious errors in pricing, printing or spelling may occur. In such cases we reserve the right to decline to accept the order.

2. Conclusion of the contract and customer information

The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order.

The ordering process: you place the products you want in the basket, enter your delivery and payment details, and are then taken to a summary page where you can check your entries and correct them at any time by editing the relevant fields. By clicking the “Buy now” button you place a binding order.

We confirm receipt of your order by e-mail without delay. This order confirmation does not yet constitute acceptance, unless acceptance is expressly declared in it. The contract of sale is concluded when we accept your order by sending a dispatch confirmation or by dispatching the goods. If the goods ordered are not available, we do not accept the order; any payment already made will be refunded without delay.

The text of the contract (your order and these terms) is stored by us and sent to you by e-mail with the order confirmation. You can view your earlier orders through your customer account. The contract language is English.

3. Prices and payment

All prices are final prices in euros including statutory VAT, plus the shipping costs shown during the order process. For deliveries to countries outside the EU, additional customs duties, taxes and charges may apply, and these are borne by you.

Payment is made in advance by credit card (Visa, Mastercard) or Klarna through our payment service provider Pensopay, as well as by the other payment methods shown during the order process. In the case of card payment, the amount is reserved on your means of payment when you place the order; it is debited when the goods are dispatched.

4. Delivery and shipping

Orders received by us before 14:00 CET/CEST on a working day are usually dispatched the same working day; later orders are dispatched the following working day. At peak times (for example Christmas, Valentine's Day, Mother's Day, Father's Day and Black Friday) dispatch may be delayed by a few working days, and we say so in the shop. You will receive a tracking number by e-mail when your order is dispatched.

Shipping costs and delivery times

• Standard shipping as a tracked large letter is free of charge on orders of €65 or more. Free shipping applies only when you choose letter shipping; parcels are always charged, whatever the order value.
• Otherwise, shipping is €3.00 for a tracked large letter, from €7.00 for a parcel to a parcel shop or business address, and from €10.00 for a parcel to a private address.
• Delivery normally takes 2–6 working days after dispatch for a tracked large letter, and 2–3 working days for a parcel.

The shipping costs that apply to your order are shown during the order process before you place the order. Please check your e-mail address and delivery address before submitting your order. For consumers, the risk of accidental loss passes to you only when the goods are handed over to you.

5. Retention of title

The goods remain our property until they have been paid for in full.

6. Legal guarantee

Your statutory rights in respect of defective goods apply. Under the legal guarantee provided by EU law (Directive (EU) 2019/771), we are liable for any lack of conformity of new goods that becomes apparent within two years of delivery. If the goods delivered are defective, you may first ask us to repair them or to send a replacement; we may refuse the option you choose if it would only be possible at disproportionate cost. If repair or replacement fails, you may choose either to reduce the price or to withdraw from the contract. We cover the cost of returning defective goods; please ask for a proof of postage when you send them, so that we can reimburse your costs. We cannot accept shipments sent carriage forward or cash on delivery.

Our liability for death, personal injury or damage to health caused by our fault, and our liability under the applicable product liability legislation, remain unaffected.

7. Leather, embossing and personalised products

We use genuine leather only. As leather is a natural material, variations in colour and texture are possible, and leather changes colour over time (patina). All embossing and engraving is done by hand, so the result may vary slightly from piece to piece. Every product is checked before dispatch.

For personalised products, you are responsible for the accuracy of the text you enter (spelling and punctuation); we emboss or engrave the text exactly as you entered it during the ordering process and confirmed in the preview. For images and texts you upload, you warrant that you hold the necessary rights and that no third-party rights are infringed.

8. Safety notice

Several of our products contain cords or small parts. They are not suitable for small children, as they present a risk of strangulation and choking.

9. Data protection

In order to process your order we process your name, address, telephone number and e-mail address, together with the details of the goods ordered. You can find further information in our privacy policy.

10. Right of withdrawal for consumers

Consumers have the following right of withdrawal:

14 days by law, 30 days from byRavn. By law you have 14 days from receipt of the goods in which to withdraw from the contract. On top of that, byRavn voluntarily grants you a further 16 days, so that you have a total of 30 days from the day you receive your order in which to tell us that you have changed your mind. The voluntary extension is granted in addition to the statutory right of withdrawal and does not alter it: the conditions set out below continue to apply unchanged – in particular, you must send the goods back within 14 days of notifying us of your withdrawal. Engraved and personalised products are excluded both from the statutory right of withdrawal and from the voluntary 30-day return.

Withdrawal instructions

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the last of the goods.

To exercise your right of withdrawal, you must inform us (byRavn ApS, Storedamvej 20, DK-6640 Lunderskov, Denmark, telephone +45 42 55 07 37, e-mail byRavn@byRavn.dk) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an e-mail). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and that are made on the basis of an individual choice or decision by the consumer, or that are clearly personalised to the consumer's requirements (Article 16(c) of Directive 2011/83/EU).

End of the withdrawal instructions

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: byRavn ApS, Storedamvej 20, DK-6640 Lunderskov, Denmark, e-mail: byRavn@byRavn.dk

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*): ______________________________

Ordered on (*)/received on (*): ______________ · Order number: ______________

Name of consumer(s): ______________________________

Address of consumer(s): ______________________________

Signature of consumer(s) (only if this form is notified on paper): ______________

Date: ______________

(*) Delete as appropriate.

Goods excluded from the right of withdrawal

The individually made goods excluded from the right of withdrawal include, in our shop in particular:

• key rings with personal embossing or custom text (RAVN, LUX, MAX, HOOK, IRON, SOLO, STORM, ROSE, FOLD)
• accessories with engraving (KAX, EDGE, PAGE, ATLAS, KODA, INA)
• jewellery with engraving
• bracelets with embossing
• MOKKA glass coasters and place cards with embossing
• made-to-measure handles and straps for clothes rails
• all other products with embossing, engraving or made to customer specification

Notes on returning goods

The following notes are not a condition for validly exercising your right of withdrawal. Please send the goods back well packed and with a copy of the order confirmation to byRavn ApS, Storedamvej 20, DK-6640 Lunderskov, Denmark. Simply refusing to accept a parcel or failing to collect it does not count as a declaration of withdrawal. You may examine the goods as you would be able to in a shop; use beyond that may lead to compensation for diminished value, which we will deduct from the refund. Handles and leather straps that have been mounted and show screw marks are treated in this way. You can find further information on our returns page.

11. Complaints and dispute resolution

If something is wrong with your order, please contact us first at byRavn@byRavn.dk – we almost always find a solution.

If we cannot settle the matter between us, you can take the complaint further. As we are established in Denmark, a consumer complaint can be submitted to Mæglingsteamet for Forbrugerklager og Forbrugerklagenævnet (the Danish Mediation Team for Consumer Complaints and the Consumer Complaints Board), Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark, through the complaints portal at naevneneshus.dk. Conditions and fees apply.

If you live in another EU country, the European Consumer Centre in your own country can help you free of charge with a complaint against a trader in another EU country.

12. Final provisions

Danish law applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only in so far as it does not deprive you of the protection afforded by the mandatory provisions of the law of the country in which you have your habitual residence.

If the customer is a business, a legal person under public law or a special fund under public law, the place of jurisdiction for all disputes arising from this contract is our registered office in Lunderskov, Denmark. For consumers, the statutory places of jurisdiction apply.

If any provision of these terms is invalid, the validity of the remaining provisions remains unaffected.

Last updated: 1 September 2026