Terms and Conditions

(Valid from August 1, 2026)

GENERAL INFORMATION

byRavn ApS
CVR No. 38179918
Storedamvej 20
6640 Lunderskov
E-mail: byRavn@byRavn.dk
Tel.: +45 42 55 07 37
Year of establishment: 2013

We reserve the right to change these terms and conditions from time to time without prior notice. The terms and conditions applicable to your purchase are those in effect at the time of your order.

Although we do our best to ensure that the information on the webshop is correct, we cannot be held responsible for any incorrect pricing, typos or spelling errors on the webshop.

SHIPPING

Under normal circumstances, your goods will be dispatched on the same business day or the business day after we have received your order and you have received an order confirmation.

During peak periods, such as Father's Day, Black Friday, and Christmas, delivery times may be extended by a few business days.

Normally, the shipment is delivered the business day after we dispatch it.

When we dispatch your package, we will also send a tracking number so you can track your shipment.

For purchases of DKK 499,- or more, you receive free delivery in Denmark.

Always make sure to check your email address and delivery address before approving the order. If you provide an incorrect address, we risk a re-addressing fee of DKK 95,-. In cases where a re-addressing fee is charged due to an incorrectly filled-in address, we will forward the claim to you.

During holidays (Christmas, Mother's Day, and Father's Day), we will inform you on our front page of the latest time we must receive your order for it to arrive on time.
When we state a deadline, we base it on the delivery times provided by the shipping companies.
Naturally, we cannot guarantee that the shipping companies will meet their delivery times, but we guarantee that we will send your order so that it arrives on time, provided that the shipping companies adhere to the delivery times.

SHIPPING ABROAD

We are happy to ship almost anywhere in the world. Shipping costs will appear on your order confirmation before you pay. As a general rule, shipments abroad are sent as letter mail (with tracking). If another delivery method is desired, this can be arranged via email.

RIGHT OF RETURN

You have a 30-day full right of return if you regret your purchase. However, the right of return does not apply to products with embossing or engraving, products with popular text, and custom-made products.

The cancellation period expires 30 days after the day you received your item(s).

Within 30 days of receipt, you must notify us that you wish to cancel your purchase. You can inform us of this by writing to byRavn@byRavn.dk. In your communication, you must clearly state that you wish to exercise your right of withdrawal.

If you have given your consent for the work or delivery to begin, and you subsequently wish to exercise your right of withdrawal, you should be aware that we will charge a reasonable fee for the work already performed.

You cannot cancel simply by refusing to accept the item.

If you regret the purchase, the item must be sent to:
byRavn ApS
Storedamvej 20
6640 Lunderskov

When returning, please enclose a copy of the order confirmation.

You must return your order to us without undue delay and no later than 30 days after you have notified us that you wish to cancel your purchase. You must bear the direct costs of returning the item. When returning, you are responsible for ensuring that the item is securely packaged.

When returning an item, you bear the risk for the item until we receive it. If the item is lost or damaged during the return shipment to byRavn, you are liable for the item.

CONDITION OF THE ITEM

You are liable for any deterioration in the value of the item caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the item. In other words – you can try the item in the same way as if you tried it in a physical store.

If the item has been tried more than described above, we consider it used, which means that upon cancellation of the purchase, you will only receive a part or none of the purchase price back, depending on the commercial value of the item.

To receive the full purchase price back, you must therefore do the same as you can in a physical store. You may test the item, but not actually use it.

When returning interior products, please note:
If you return interior products such as straps and handles, it is important that the products do not have clear signs of use. If the straps / handles have been mounted and there are therefore marks from the screws in the leather, we will not be able to take the item back. We do not accept returns of straps and handles if they are custom-made.

ITEMS EXCLUDED FROM THE RIGHT OF WITHDRAWAL

The following items are excluded from the right of withdrawal:

  • Keychains with embossing or popular text (RAVN, LUX, MAX, HOOK, IRON, SOLO, STORM, ROSE, FOLD)
  • Accessories with engraving (KAX, EDGE, PAGE, ATLAS, KODA, INA)
  • Bracelets with embossing
  • MOKKA coasters with embossing
  • Table mats with embossing
  • Other products with embossing or engraving
  • Custom-made handles
  • Straps for wardrobe rails
  • Jewelry with engraving
  • Products manufactured according to customer specifications
REFUND

If you cancel your purchase, you will, of course, receive the amount you paid us back. In the event of a depreciation for which you are liable, this will be deducted from the purchase price.

If you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs (but not extra costs resulting from your own choice of a delivery method other than the cheapest form of standard delivery we offer), without undue delay and in any case no later than 14 days from the date on which we received notification of your decision to withdraw from this agreement. We will carry out such a refund using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.

We may withhold the refund until we have received the item back, unless you have provided documentation that you have returned it before then.

COMPLAINTS

The Danish Sale of Goods Act applies when you shop at byRavn, and you therefore have a 24-month right to complain. This means that you can generally have the item repaired, exchanged, refunded, or receive a price reduction, depending on the specific situation.

It is, of course, a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behavior.

You must complain within a "reasonable time" after you have discovered the defect in the item. If you complain within two months after the defect is discovered, the complaint will always be timely.

If the complaint is justified, we will, of course, refund your (reasonable) shipping costs.

The item should be returned to:
byRavn ApS
Storedamvej 20
6640 Lunderskov

When returning the item, please state the problem as detailed as possible.

Please note that we do not accept packages sent cash on delivery, packages without delivery, or similar. The item must always be returned in proper packaging. Remember to get a receipt for the shipment so that we can refund your shipping costs.

PAYMENT

At byRavn, you can pay with Dankort, Visa Dankort, Visa Electron, MasterCard, Maestro, JCB, American Express, ViaBill (read ViaBill's terms and conditions here) and MobilePay.

An amount corresponding to the value of your order will be reserved when you place your order. Your payment will only be charged when the item is dispatched from our workshop.

PERSONAL DATA

To shop at byRavn.dk, we need the following information about you:

  • Name
  • Address
  • Phone number
  • Email address

The above information is stored, along with information about the items you have purchased. We store the information for five years, after which it is deleted.

You can read more about our privacy policy here.

If you have any questions or changes to your registration, please contact us at byRavn@byRavn.dk.

COMPLAINTS

If you wish to complain about your purchase, please contact byRavn@byRavn.dk. If we cannot find a solution, you can file a complaint with the relevant boards in the area, provided the conditions for this are met.

SAFETY

Several of byRavn's products contain cords or small parts that can be dangerous for small children. The products are therefore not suitable for small children, as they can get cords around their necks or small parts stuck in their throats.

LEATHER

We only use genuine leather derived from animals. The leather is carefully selected, but as leather is a natural material, color and appearance may vary. Likewise, the leather will change (patinate) over time. You can care for your leather products with leather grease to protect them and extend the product's lifespan.

EMBOSSING AND ENGRAVING

All embossing and engraving are done by hand, which helps to make the products completely personal. When working by hand, the appearance of the result may vary. Each individual product is, of course, assessed and approved before it is dispatched.