Frequently asked questions

Here, we have gathered the answers to the questions we most frequently receive about our products, delivery, and return policy. This makes it easy for you to quickly find the information you are looking for. If you don't find what you are looking for, you are always welcome to contact us directly – we are happy to help.

Delivery

Packages are sent with DAO and PostNord. If you order on a weekday before 2:00 PM, the order will be shipped the same day with expected delivery the following day.
If you order home delivery with DAO, the package will typically be delivered to your mailbox.

If you order on a weekday before 2 p.m., we will ship the order the same day, with expected delivery the following day.
This also applies to products with engraving.

If you order place cards or our jewelry with a line-drawn portrait, the delivery time may be longer.

Engraved jewelry

The desired engraving is laser-engraved, ensuring a precise and accurate reproduction of the chosen design.

Yes, we can engrave all writing systems, for example, Arabic, Vietnamese, Chinese, and many more.

For jewelry where you enter your own text, we can engrave the following three symbols: ❤️⭐️♾️
If you wish to have a special symbol engraved, this is possible on jewelry in our MOTIF-Collection.

Engraved Leather Products

On our RAVN and HOOK Keyrings, you can choose both your own text and a popular text.
If you choose your own text, you can enter your own unique text of approximately 10 characters.
If you choose a popular text, you can select from a wide range of longer texts. Popular texts are embossed with one large stamp, which makes it possible to emboss a longer text. This also means that the text cannot be changed.

If you want a long, unique text that you choose yourself, you can either select our BOND or STORM Keyring.

We have a wide range of symbols that can be embossed into the leather. If you have a specific request for a unique symbol, this is possible by having a custom-made stamp created for you. It costs DKK 600 to have a unique stamp made. If you wish to have your own unique stamp made, please contact us by email: byRavn@byRavn.dk

Returns and exchanges

We are happy to accept returns of non-tailored or non-engraved packages.

Before returning a package, please contact us by email at byRavn@byravn.dk, stating the order number for the relevant order.

If you have ordered a product with engraving and have ordered the wrong size or wrong engraving, you are welcome to contact us. We can often help to some extent.

We are happy to exchange your order, unless you have ordered a custom-made product or a product with engraving.

Please send us an email with your order number and a message about what you would like to exchange your order for: byRavn@byRavn.dk