Consumers have a statutory right of withdrawal in respect of orders placed through byravn.com.

14 days by law, 30 days from byRavn. The statutory withdrawal period is 14 days from the day you receive the goods. On top of that, byRavn voluntarily grants you a further 16 days, so that you have a total of 30 days from the day you receive your order in which to tell us that you have changed your mind. The voluntary extension is granted in addition to the statutory right of withdrawal and does not alter it: the conditions set out below continue to apply unchanged – in particular, you must send the goods back within 14 days of notifying us of your withdrawal. Engraved and personalised products are excluded both from the statutory right of withdrawal and from the voluntary 30-day return.

Withdrawal instructions

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the last of the goods.

To exercise your right of withdrawal, you must inform us (byRavn ApS, Storedamvej 20, DK-6640 Lunderskov, Denmark, telephone +45 42 55 07 37, e-mail byRavn@byRavn.dk) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and that are made on the basis of an individual choice or decision by the consumer, or that are clearly personalised to the consumer's requirements (Article 16(c) of Directive 2011/83/EU).

End of the withdrawal instructions

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: byRavn ApS, Storedamvej 20, DK-6640 Lunderskov, Denmark, e-mail: byRavn@byRavn.dk

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*): ______________________________

Ordered on (*)/received on (*): ______________ · Order number: ______________

Name of consumer(s): ______________________________

Address of consumer(s): ______________________________

Signature of consumer(s) (only if this form is notified on paper): ______________

Date: ______________

(*) Delete as appropriate.

Goods excluded from the right of withdrawal

Products made individually for you are excluded from the right of withdrawal. This applies in particular to key rings with personal embossing or custom text (RAVN, LUX, MAX, HOOK, IRON, SOLO, STORM, ROSE, FOLD), accessories with engraving (KAX, EDGE, PAGE, ATLAS, KODA, INA), jewellery with engraving, bracelets with embossing, MOKKA glass coasters and place cards with embossing, made-to-measure handles, straps for clothes rails, and all other products with embossing, engraving or made to customer specification. The voluntary 30-day return does not apply to these products either.

Notes on returning goods

The following notes are not a condition for validly exercising your right of withdrawal. Please send the goods back well packed (ideally in the original packaging, not in padded envelopes) and with a note giving your name and order number, directly to byRavn ApS, Storedamvej 20, DK-6640 Lunderskov, Denmark. We cannot accept deliveries to parcel shops or shipments sent carriage forward. Simply refusing to accept a parcel or failing to collect it does not count as a withdrawal. Handles and leather straps that have been mounted and show screw marks are treated as a diminished value, which we will deduct from the refund.

Faulty goods

If a product is defective, the statutory legal guarantee under EU law (Directive (EU) 2019/771) applies for two years from delivery. Please write to us at byRavn@byRavn.dk quoting your order number and a short description. We bear the cost of returning faulty goods.